Responsibilities

The candidate for this position will work closely with the Centre Manager, who oversees the centre's daily operations while ensuring outstanding service to students, parents, and teachers. Key responsibilities include managing administrative tasks, facilitating student trials and enrollments, addressing customer inquiries, and supporting the seamless execution of the centre’s academic and operational functions. The role also emphasizes the importance of fostering strong, trusting relationships with internal and external stakeholders and other internal departments.

Job Description

• Deliver a professional and high-quality service experience in a customer-facing role.
• Maintain and nurture relationships with students and parents, encouraging retention.
• Provide programme information on class schedules, trials and enrollment processes to potential clients.
• Monitor the activities of the customer service team to ensure a satisfied clientele.
• Responsible for the opening, closing and running of the premises.
• Oversee the smooth running of academic activities, ensuring all resources (classrooms, materials, teacher) are available and ready.
• Monitor and maintain student attendance records, ensuring accurate tracking and reporting.
• Responsible for accurate and timely invoice and fee collection processes.
• Reception duties, answering any phone and email enquiries.
• Acquire a strong working knowledge of the organisation’s programmes and services.
• Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
• Perform any other duties and responsibilities as and when assigned by Management.
• Submit weekly, monthly and quarterly enrolment report.
• Plan replacement classes and last minute cover schedule.
  

Qualifications:

• At least Diploma or Degree in Business Studies/Business Administration
• Minimum 1-year experience in customer service
• Must be available to work shift hours, including weekends, with designated off days on Wednesdays and Thursdays.
• Demonstrates strong proficiency in written and spoken English.
• Bilingual proficiency is highly advantageous.
• Prior experience in the hospitality or education industry is preferred.
• Exhibits emotional maturity and a genuine passion for customer service.
• Proficient in using CRM systems and related practices.
• A strong team player who can also work independently with minimal supervision.
• Possesses a positive, extroverted, and outgoing personality.
• Maintains a well-groomed and professional appearance.
• Adaptable, able to navigate change and ambiguity effectively, and capable of meeting tight deadlines.
• Detail-oriented, meticulous, and attentive to accuracy.
• Composed under pressure, with excellent organizational and time-management skills to handle multiple tasks efficiently.